Return Policy

Jaguro Sports E-commerce Website Return Policy

Welcome to Jaguro Sports! We value your satisfaction and aim to provide a hassle-free shopping experience. Please take a moment to review our return policy to understand how to initiate a return or exchange.

1. Eligibility for Return:

  • Items can be returned within 15 days from the date of delivery.
  • Products must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.
  • For hygienic reasons, underwear and innerwear are not eligible for return.
  • Discounted and promotional items are not eligible for return unless the product has a defect.

2. Non-Returnable Products:

The following products cannot be returned:

  • Items with signs of wear or damage.
  • Customized or altered products.
  • Items purchased under clearance or final sale categories.

3. Return Process:

  1. Initiate Return: Go to the ‘Return/Exchange’ section on our website and enter your order ID and registered email address.
  2. Select Items: Choose the items you wish to return and provide a brief reason for the return.
  3. Pack the Product: Securely pack the product in its original packaging. Ensure all accessories and tags are intact.
  4. Shipping: Our logistics partner will arrange a reverse pickup from your address. In case reverse pickup is not available in your area, you may need to ship the product back to us at your own cost.
  5. Refund Processing: Once we receive the returned item, our quality assurance team will inspect it. If the return is approved, we will process your refund within 7-10 business days.

4. Refund Options:

  • Refund to Original Payment Method: The amount will be credited back to the original payment method.
  • Store Credit: You can choose to receive a store credit for future purchases.

5. Exchange Policy:

  • Exchanges are allowed for size and color variations only, subject to availability.
  • To exchange a product, initiate a return request and select the exchange option. If the desired product is not available, we will process a refund as per the standard policy.

6. Defective or damaged products:

  • If you receive a defective or damaged product, please contact our customer support team within 24 hours of delivery. Share clear images of the damaged product and packaging. We will initiate a free replacement or refund based on your preference.

7. Return Shipping Costs:

  • If the return is due to our error (e.g., wrong or defective product), return shipping is free.
  • For other reasons, customers are responsible for the return shipping charges.

8. Important Points to Remember:

  • Items returned without following the proper process or beyond the return window may not be accepted.
  • Jaguro Sports reserves the right to reject returns if the product fails to meet the return criteria.
  • Partial returns are allowed. If you purchased a bundle or set, you can return individual items within it.

9. Contact Us:

For any return-related queries, reach out to us at:

We hope you have a great shopping experience with us!

Jaguro Sports – Redefining Menswear